Return & Refund Policy

Effective Date: 15^th September 2025 

At Rivfashion, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, here is our policy on returns, exchanges, and refunds. 

1. Return Window 

You may return most items within 60 days from the date of delivery. (As advertised on the website.) Items returned outside of this period will not be accepted. 

2. Eligibility for Return 
   • Products must be unused, unwashed, with all original tags, labels, packaging and hygiene stickers intact.
   • Items should be returned in their original condition.  
   • Items should be returned in their original condition. 

3. Non-returnable Items 
   • Customized or personalized items (if any). 
   • Gift cards. 
   • Items marked as ‘final sale’. 
   • Items damaged by customer misuse. 

4. Return Process 
   • Contact our Customer Service within the return window to initiate a return. You can reach us by email/phone at [enter contact details]. 
   • Provide your order number, reason for return, and, if possible, pictures of the item (especially for defects). 
   • Once approved, package the item securely. Use the original packaging if possible. 
   • Ship the item to the address provided by us. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g. wrong item sent) or a defective product. 

5. Refunds 
   • Once we receive and inspect the returned item, we will notify you of its status. 
   • If approved, we will issue a refund to your original payment method within a certain number of days (usually [e.g., 5-14] business days). 
   • Shipping fees (original or return) are non-refundable unless the return is due to our error. 
   • If only part of the order is returned, the refund will be proportional to the value of items returned. 

6. Exchanges 
   • If you requested an exchange, we will send out the replacement product once the original item is returned and inspected. 
   • If the desired item for exchange is priced higher, you’ll need to pay the difference; if it’s less, we’ll refund the difference. 

7. Damaged or Defective Items 
   • Please inspect your order upon delivery. If the item is defective or wrong, contact us immediately (within [e.g. 7 days]) with proof (photo/video). 
   • Upon verification, we will offer a replacement or a full refund, including shipping. 

8. Returns from Outside / Overseas (if applicable) 
   • If you are returning from outside India, customer may be responsible for customs, duties, and shipping costs. 
   • Please check with your local postal or courier service for any applicable fees. 

9. Policy Changes 

We may update this Return & Refund Policy from time to time. The updated version will be posted on the Website, and the “Last Updated” date will be revised. Your continued use of our services constitutes acceptance of the policy as modified.